Return and exchange Policy
Following are the details of the Bollineni Silks return policy that is applicable for all items sold on bollinenisilks.com.
- In case you have received a defective or a damaged product, you will be eligible for a free replacement/ refund or exchange.
- Shipping charges is not refundable during a return.
- To return an unused defective/ damaged product, an intimation of the same must be made to Bollineni Silks via e-mail to firstname.lastname@example.org or by call to +91 – 90800-60666 ( Mon – Fri 9:30 am to 6:30 pm IST) within 7 days from the receipt of the product, and the product must be returned to Bollineni Silks within 15 days from the product receipt date.
- If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Bollineni Silks shall examine the returned products for all such defects/variations, on the basis of the customers’ e-mails.
- The products returned should be in original condition,unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered. The product shall be considered for exchange/ refund only if the customer meets all the above mentioned criteria.
- Damaged/ defective items must be returned in the original condition(as you received it), along with the box in which the item was delivered.
- In case the product tag is removed/ damaged, return policy will not be applicable for the same.
- Never send back an item without consulting with us.
- ‘Made to order’ items are NOT returnable.